Synaelo Support
Need help with an upload, generated study set, sign-in, or subscription? Start with the options below.
Uploading notes
Synaelo supports PDFs, text files, scans, and multiple clear note images. If a file is in iCloud, wait for it to finish downloading to your device before selecting it. Failed or timed-out generations should not count as completed uploads.
Learning preferences
Each study set can use its own lesson depth, teaching formats, question types, grade level, language, current-knowledge setting, and deadline. You can also update your saved defaults in Profile.
Account and progress
Sign in with Apple, Google, or an email access code. Your sets, saved lessons, progress, and position in each feed are synced to your account.
Contact support
Include the file type, lesson option, approximate time, and a screenshot of any error.
Email support →Quick upload checks
- Confirm the file is fully available on your device.
- Keep a stable internet connection while the file is being submitted.
- Retry only after the current generation is marked failed or timed out.
- Use a new upload if a previous request belongs to another account or file.
Legal
Review the Privacy Policy and Terms of Use.
Response time
Support requests are normally reviewed within two business days.